We have a 7 day cancellation policy. If you cancel your reservation outside the 7 day window prior to your Reservation date, your payment will be refunded to you. If you need to change your reservation date or time, you may do so one time at no charge. No refunds will be given with less than 7 days notice. Your Reservation is transferable, so you can give it away or sell it if you choose.
If you arrive and decide not to go on your excursion due to fear, we will give you a rain check. This rain check will be good for you only, for use one time, within the current season. We encourage you to try again.
If we cancel your reservation due to inclement weather or other unforeseeable conditions, we will reschedule your reservation for another time or you can opt for Gift Card tickets. We do not issue refunds for inclement weather.
If you are late, you will not receive a refund or be able to join your Reservation. Your Reservation and guide will leave as scheduled whether you are there or not. We do expect you to arrive 60 minutes prior to your reserved Reservation time.